Data protection – privacy statement

Below we would like to explain to you how your personal data are collected and processed by us. Personal data means all data linked specifically to you, e.g. name, address, email addresses. Our aim here is to explain our methods to you as transparently as possible. If you have any questions, please contact the individuals listed below.


1. Who is responsible (data controller) and who can I contact?


Ohligser Str. 29 – 31

42781 Haan, Germany

Tel.: 0049 2129 552-0




Data protection officer:
Bettina Krause, VISATON GmbH & Co. KG, Ohligser Str. 29 – 31, 42781 Haan, Germany,
Tel.: 0049 2129 552-40,


2. What data are processed and for what purpose?

We collect and process personal data to enable us to respond to enquiries from prospects and customers. We also require personal data for managing contracts, orders and precontractual measures. In addition, we use the data to inform customers and prospects about our range of products and the services provided by our company.

In detail, this means:

A. When you visit our website

The following data are automatically logged when you access our website:


  • The page from which the current page was accessed
  • The name of the file
  • The date and time of access
  • The amount of data transmitted
  • Access status (file transferred, file not found etc.)
  • A description of the type of browser you are using and its version
  • Your operating system


These data are processed exclusively for the purposes of data security and for statistic evaluation. Logfiles are deleted annually.


If you use our contact form, the data you enter in the form will be stored.


If you use our online shop, the data you enter in the form to enable your order to be processed will be stored.

If you register on our forum, we will only store the data entered in the registration form. Any other automatic logging relates to data used for data security purposes and statistical evaluation (such as IP address, date, time, topic or posting selected etc.). Any additional details entered are voluntary and may be changed at any time (they can be deleted or modified under "Profil-Privatsphäre" on the German forum page). If you deregister from the forum (by means of a written message by you), your member details will be deleted and any contributions you have posted anonymised.

Corresponding data are deleted once storage is no longer required unless a statutory archiving period stipulates that further storage is necessary.

Web analysis services

This website uses the MATOMO web analysis tool that collects data for marketing and website optimisation purposes. The data are used by us to develop the offers provided on the website in line with customers' interests. MATOMO uses cookies, that is, small text files, that are stored on the user's local PC to enable an analysis of how the website is used. To this end, the user information stored in the cookies is transferred to the server where it is stored and analysed. The IP address of the user is immediately anonymised to prevent any identification of the user.

Users can adjust the settings of their browser to prevent the use of cookies; however, we would like to point out that, in that case, it may not be possible to use all the functions of this website to their full extent. If a user wishes to object to the storage and analysis of his or her data, it is possible to store an opt-out cookie in the browser permanently, which will prevent any data being collected. Users should, however, be aware that clearing the browser cache and deleting cookies will also remove the MATOMO deactivation cookie.


Here you can decide whether or not a unique web analytics cookie can be stored in your browser to allow the data controller to collect and analyse various statistical data. If you wish to opt out of this data collection, click the following link to store the MATOMO deactivation cookie in your browser.



B. Making contact through other communication channels

These include telephone, letter, personal contact etc. In these cases we will also require certain personal data from you to enable us to deal with and respond to your query. Where you provide these details to us, they will be stored in a database to allow us to fulfil the purpose for which they were provided (e.g. send you a catalogue, process an order etc.).

These data are deleted once storage is no longer required unless a statutory archiving period stipulates that further storage is necessary.

C. Additional data

In addition, we process data accessible through publicly available sources or from third parties (e.g. credit rating agencies) where this is in connection with a contract, precontractual measures or to guard legitimate interests (as defined in GDPR Article 6(1) a-f) e.g. creditworthiness, payment details etc.


If you have also granted us consent (as defined in GDPR Article 6(1) a)) allowing us to process your personal data for additional purposes, we will only use them in the context for which they were provided. Withdrawal of consent (partially or completely) is possible at any time.


3. Who has access to the data? Are data transmitted to third parties?

Our employees who have access to personal data are obliged to adhere to the provisions in the GDPR (General Data Protection Regulation) and confidentiality principles.

Transfer to third parties is exclusively as part of the performance of a contract or precontractual measures (as defined in GDPR Article 6(1) b), c)). These third parties may be, amongst others, freight forwarders, parcels services, courier services etc.

In conjunction with the purposes of legitimate interests (as defined in GDPR Article 6(1) f)), we process data or transmit them to third parties where this is necessary. This may include e.g. creditworthiness checks through credit agencies, filing legal claims through debt-collection agencies etc.

In certain cases, we are required by law to transmit data to state organisations and authorities (as defined in GDPR Article 6(1) c), d), e)).

Apart from that, we will not transmit your data to any third parties unless we have received your consent (as defined in GDPR Article 6(1) a)).


4. What rights do you have?

According to GDPR Articles 13 – 21, you have the following rights:

-   You are entitled to request information relating to the personal data about you that is stored

-   You are entitled to rectification of inaccurate personal data

-   You are entitled to erasure of personal data

-   You have the right to obtain restriction of processing of the personal data

-   You have the right to object to the processing of your personal data

-   You have the right to data portability of your personal data

-   You have the right to withdraw consent already given or require restriction of that consent for certain purposes

-   You have the right to lodge a complaint with a supervisory authority in accordance with GDPR Article 77.


Our websites may contain links to other websites maintained by third-party enterprises to which this privacy statement does not extend.


If there should be additional queries, please contact us as explained in Point 1.


Dated 18.02.2020